WE SHIP OUT TO:

North America - Canada, United States (48-contiguous states only)
  • United States (48-contiguous states only. We do not ship to Alaska, Hawaii or Puerto Rico) and Canada customers can buy The ONE from Amazon or official website www.smartpiano.com;
  • US and Canadian order are shipped from CA or NY warehouse. Canadian orders may be subject to import taxes and other fees charged by the local customs authority and/or our preferred carrier.

CA Warehouse Address: 6205 Engle Way, Unit D, Gilroy, CA 95020 United States.
NY Warehouse Address: 110 Airport Drive, Wappingers Falls, New York, 12590, United States.

ORDER PROCESSING:

All orders are processed within 1-3 days (excluding weekends). During the holiday period, order processing may be delay, any exceptional delays will be advised by email.

SHIPPING METHOD:

North America - Canada, United States (48-contiguous states only)
Country Delivery Service Delivery Time Shipping Cost
North America UPS Ground Monday to Friday within 5 – 10 business days

Free Shipping

Canada UPS Ground Monday to Friday within 7 – 15 business days  Shipping cost depends on product and delivery destination

2021 HOLIDAY SHIPPING DEADLINES

Similar to 2020, this year’s holiday shipping season brings a unique set of challenges. Please check shipping deadlines to help ensure delivery before Christmas.

Warehouse Shipment Origin Customer Destination Carrier Service 2021 Suggested Deadline for Christmas Delivery
California USA UPS UPS Ground 12/16/21 Outside of California, 12/20/21 within California

SHIPMENT NOTIFICATION:

Once your order has been shipped you will receive an email notification. This email will include a tracking number and instructions on how to track your shipment.

DELIVERIED FAILED:

UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

SHIPMENTS TO P.O. BOXES, APO, FPO, DPO:

We apologize for the inconvenience but we currently do not ship orders to addresses with P.O. Boxes, APO, FPO, and DPO.

MISSING PACKAGE:

If you can't find a delivered package:

  • Verify your shipping address
  • Search your front door, garage door, or other delivery location for your package
  • Check if a neighbor, family member, or roommate accepted the delivery
  • Search for a notice of attempted delivery

If you're unable to find your package, please contact support@smartpiano.com.

DAMAGED PACKAGE:

We’re sorry to hear your order was damaged in transit. Please contact support@smartpiano.com to ensure that the matter is dealt with promptly.

Us Free Shipping

30 Days Return

Free Lifetime Support

1 Year Warranty

You have successfully subscribed!
This email has been registered
x